I have a Carambola2 bundle that would not boot when I received it. I have tried to use the return function in the estore and have emailed info@8devices.com and received no response after two weeks. How can I get this replaced?

They have not replied to me either.
This is most disconcerting.

Hi,

Please send the defected Carambola 2 bundles to:

UAB 8devices,
Sauletekio al. 15, 610,
Vilnius, LT-10224, Lithuania

and we will replace you the non working products ASAP. Sorry about the inconvenience.

I have not received a replacement for the DOA board yet!!!

The last communication I had from 8 devices was in July indicating the board was in customs and asking questions which I answered.

DOES 8DEVICES INTEND TO REPLACE THE DEFECTIVE UNIT???? IS BUYING A CARAMBOLA 2 THROWING MONEY IN THE GARBAGE??????

This is the second board I have received which was DOA, Do you have any final inspections?????

Email sent August 18 which has received no reply is below-

Have you received this returned unit yet?

It would not boot.

I sent the reply below on 7/28, I have included it to be sure you have
received it.

Thanks, XXX


From:
To: 8devices <info@8devices.com>
Subject: Re: 8devices - Order 2536
Date: Mon, 28 Jul 2014 06:55:49 -0700 (07/28/2014 08:55:49 AM)

It is one (1) carambola 2 bundle, this is part of an order which had 5
originally.

Thanks, XXX
-----Original Message-----
From: info <info@8devices.com>
To: XXX
Subject: Re: 8devices - Order 2536
Date: Mon, 28 Jul 2014 15:11:57 +0300

Dear XXX

Looks like your unit was hold up in customs.
Can you describe me what are you sending to me?
Is it full order back or a part of it?
Witch product are going back how much pcs?

Best Regards,
Juozas
8devices

On 2014.07.23 12:54, XXX wrote:
> Have you received this unit yet?
>
> Thanks, XXX
>
> -----Original Message-----
> From: 8devices info <info@8devices.com>
> To: XXX
> Subject: Re: 8devices - Order 2536
> Date: Sun, 6 Jul 2014 21:10:38 +0300
>
> Thanks, We will keep you informed.
>

Update - I have had communication with 8 devices and a replacement is in the works. It doesn't show up in tracktrace yet but hopefully will soon...

I really love the carambola2, just haven't had the best experience with returns.

I received the replacement Bundle and it works GREAT!

Thanks