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 Best contact method for Order updates? 
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Joined: 19 Nov 2014, 02:50
Posts: 4
Hello
I ordered two dev boards 4 weeks ago and my order has not moved from the pending status. I asked for a rough eta via the contact form (http://shop.8devices.com/index.php?rout ... on/contact) and the email address info@8devices.com and I have heard nothing.

What is the best way to communicate with you about orders?

I don't mind waiting for my product, but an update to say "We have your order and we would expect to ship it in 6-8 weeks" would be great.

Anyone else been shipped a device recently?

Thanks

Grant


19 Nov 2014, 03:02
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8devices
8devices

Joined: 11 Jun 2014, 14:45
Posts: 135
Hi,

I'm sorry to hear that you haven't received a reply. I will ask to check if your email wasn't spam filtered or maybe missed due to some human error, so you should receive a reply soon. If not, please write here and we'll try to find the culprit.

As for status update, we have been out of stock (I'm assuming Carambola2 module) for some time and a new batch arrived just recently, so if you have paid your order it should be shipped as soon as all the other orders (before yours) are completed.


19 Nov 2014, 07:43
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