Engineering Support
8devices provides various support options: comprehensive wiki, documentation and firmware downloads as well as value - added technical support services.
General technical support via the ticketing system is free of charge for all 8devices customers.
Bring us your Engineering Challenges
Over the years we consulted 100+ RnD companies in various vertical markets, including automotive, robotics, telecommunication and other industries. As a technological partner 8devices transform your company’s biggest challenges into business opportunities.
Read moreServices
When facing a complex technical difficulty & you find yourself in need for a professional engineering consultation feel free to request value added engineering support services.
These enhanced engineering support services are an important part of 8devices value proposition to our customers and are charged based on an hourly fee.
Value - Added Support Cases
Consultation regarding custom board development by 8devices
6h
Custom module host board development by 8devices consulting
6h
Consultations about 8devices modules
2h
Radio control consulting
6h
8devices and Qualcomm Radio control tool support
8h
Certification inquiries
1h
Something is not working as expected or some functionality malfunctions
2-8h
OpenWRT Development Questions (how to compile, something does not compile etc)
up to 4h
OpenWRT Hardware Drivers (driver misbehave etc)
from 2 to 40h
OpenWRT OS debugging and troubleshooting (if product is based on Openwrt)
from 2 to 8h
Driver Porting across different OpenWRT versions (Linux kernel versions)
from 16 to 40h
Customer projects: Port driver to run on Yocto on imx6 platforms.
from 40 to 160h
Antenna selection consulting
1-2h
Software technical support consulting
4h
Connection and communication problems with PC
6h
Consultation regarding the IEEE standards
5-8h
Consultation regarding Non IEEE standards (Zigbee, etc)
5-8h
Technical Support Policy
8devices engineering support service includes providing technical assistance to diagnose and solve software or hardware problems.
Engineering support services are available via dedicated ticketing system (8X5) The usual response time is 2 business days.
General support issues that are related to software or hardware issues of our products are free of charge.
If a particular issue requires a more in depth investigation or customers need a professional R&D consultation, clients are charged according to the time estimate of the 8devices engineering team.
Paid support packages can be bought via the 8devices shop.